Delete your account
This page explains how to request deletion of a Mystery Club or The Case Files (Plyven) account and what happens to your data. The same steps apply in each game's mobile or web app.
How to delete your account
- Open the Mystery Club or The Case Files app and sign in.
- Go to Profile.
- Tap Delete account and confirm.
If you cannot sign in or need a parent/guardian to request deletion for a child account, email privacy@plyven.com from the address on the account (or the parent/guardian email). Include the game name (Mystery Club or The Case Files) and the account email.
What we delete
When you delete the account we:
- Deactivate the account so it can no longer sign in
- End active sessions (you are signed out on all devices)
- Free the email address so it may be used to register again later
- Stop using the account for normal product features (play, profile, etc.)
What we may keep
We may retain certain internal records for a reasonable period for security, fraud prevention, disputes, backups, accounting, and legal obligations. That can include prior gameplay progress, technical logs, and billing / subscription history.
Deleting the account does not by itself cancel an App Store, Google Play, or Stripe subscription. Cancel renewals in the same store or billing portal where you subscribed.
More information
Full details: Privacy Policy and Terms of Service. Contact: privacy@plyven.com.
Starter language for store compliance. Have counsel review before relying on it for regulatory filings.